Remove From Manual Call Action
under review
M
Michael Dan Alutaya
We need a to have an action in the worfklow called Remove from Manual Call because the Remove from Workflow Action does not remove them from the Manual Call list.
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D
Divyam Bhadoria
Merged in a post:
"Remove Manual Action To Call" action for workflows.
L
Lauren Holtermann
Please add a workflow action that allows us to remove a contact from a manual call step once they’ve already entered it.
Currently, if someone is placed into a manual call step, there’s no way to remove them automatically, even if they book a consultation, opt out, or are no longer eligible for outreach. This leads to a frustrating and inefficient experience for our sales team, who end up calling leads who have already been handled.
Why this matters:
-The “Remove from all workflows” action does not remove people from manual call queues.
-Agents using the “Let’s Start” button have no ability to screen or skip contacts before the call begins.
-There's no logic or tag filtering once someone has entered the manual call step.
-It causes duplicate outreach, poor user experience, and loss of trust with leads.
Ideal solution:
Add a “Remove from Manual Call Queue” workflow action, where we can specify the exact manual call step name or ID. This would allow us to build logic like:
If the contact books a consult → remove them from the call queue
If the contact replies or unsubscribes → remove them from the call queue
If they enter a new funnel → clean up past manual actions
This would give teams accurate, up-to-date call queues and avoid wasting time or damaging lead relationships.
D
David Rosengarden
I need this feature for my complex call center-like workflows in GHL, where many dispositions route records to follow-ups and add them to the manual call list.
Issue: External conversations require dispositioning, which reschedules calls but leaves old ones on the list, risking duplicates.
Without universal removal (regardless of workflow), I must list every possible one—impractical with 100+.
A simple "remove if on manual list" action would fix this, allowing easy resets for future scheduling.
B
Ben .
Also an option to detects calls so workflow can remove contact from workflow/remove call action since there was already an inbound/outbound call that took place
L
Lisa Catto
We also need Skip manual action
A
Aleia Pengilley
We should add a time out toggle so they only stay in the power dialer for the amount of time
N
Neil Sinclair
I second this I have just started a Telemarketing team and we realise there is no way to automate removing someone from a Manual call list once they are in it.
L
Lisa Catto
Neil Sinclairif you remove them from the workflow, it will remove them from the manual call list
M
Micheal Pacitto
I never use the manual action for this reason.
Because if I want to skip this action (lead emailed us back... we saw them in person etc) everything falls apart unless I have a very complicated set of workflows.
B
Brady Bell
Any updates on this? Really needing it...
C
Chester Old Account
Is there any update to this?
A
Adam Fishkin
This is so so so important. Without it we're bugging leads that we've already gotten a response from. Not only does it make us look bad, but it also makes it that we're violating peoples privacy.
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