Remove Bounced Emails Automatically
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Barton Murray
In the spirit of the most optimal email rating to stay out of spam it would be great if when sending emails in campaigns that the ones that bounce get automatically removed before th e 2nd email goes out, so that we can have a better deliverable ratio and avoid a higher spam score. As it is now, you would have to go in to your uploaded list and manually remove the bounced emails by picking through your csv then re uploading into another campaign to send out where you left off which is a pain in the butt! thanks-Bart
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Divyam Bhadoria
Merged in a post:
Ability to add email rules (spam, bounced, unsubscribed, tags) - Just like lead point rules.
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Krystal Bella
Right now i have to go to workflows > view stats > download the date range of bounced emails, spam, unsubscribe, etc) > then import contacts and tag the ones with poor emails or sms then mark that sending source as dnd to improve our email and sms rates.
This is very time consuming we def need ability to do this automatically. Would love the ability to do this at the settings > email level with rules automagically for workflows/campaigns/conversations etc. . .
I would like the ability to undo an email dnd from one of these rules if we update the email etc. don't lock this on just in case we can fix it with customer service.
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Rebecca Kallaus
Maybe I'm not fully understanding what you're looking for here, but how you described it we do all that right now for our agency in workflows.
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Lee Busch
GHL needs to manage:
1 ) soft bounces: track and unsubscribe >3
2) hard bounces: remove from list
3) SPAM complaints: automatic unsub/DND
To not do this hurts the entire platform. This is basic email marketing functionality.
There are many related suggestions on this. They should all be combined.
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Priya Jain
Add an action event "Hard bounces" under email events , so an action can be added only for the emails that hard bounced.
Example we can create a workflow to remove such contacts or mark them as DND
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Shawn Elledge
Or give us control of the number of bounces before suppressing i.e. if email bounces 2 or 3 times remove from campaigns