Re-entry at previous action
S
Sven Kersten
I’ve set up a 52-week automation that sends an email to my list every week. Sometimes people unsubscribe after, say, 20 weeks. Then, 10 weeks later, they re-subscribe and get added to the 52-week automation again.
The problem is, they’re put back at the beginning and start receiving the same emails all over again. What I’d really like is for them to pick up the workflow where they left off. So re-entry at last action.
Log In
D
Divyam Bhadoria
Merged in a post:
Pickup Where you left off in a "Stop on Response Campaign"
t
taylor@socialsmileco.com
Here is an example:Let’s say we have 1 big “follow up” campaign for new leads. This campaign sends a series of a messages encouraging the individual to respond and schedule an appointment.Let’s say this is what the campaign looks like:Text message follow upEmail follow upCall follow upVoicemail follow upThe lead responds after the email follow up, so the campaign is stopped. An individual at our office responds to their email response, but the lead does not respond again and still has not booked an appointment. We would like to continue the “follow up” campaign from where we left off (starting with the "Call Follow" up instead of having the campaign start all over again with the same text message
HIGHLVL-I-2722
E
Erika Williams
I have a similar automation and I struggle with workarounds. I've seen several other feedback requests to be able to place people where we want in a workflow, and I've voted for them each time.
D
Dan Jorge Suarez
I had a similar workflow set up. Ended up using a custom field numeric value, increasing said value by 1 after each week’s email, and then at the top of the automation, an if/else conditional split to redirect to the later point in the automation based on that number for reentry.