Pause Contact in a Workflow
C
Carl Taylor
We need the ability to pause a contact within a workflow.
This should be something we can manually do from the Contact screen
As well as an action within an automation we can use to pause a specific (or all) workflows
As well as obviously an unpause option too.
Not only that we need workflow triggers.
to trigger new workflows when
- a contact is paused on a workflow
- a contact is unpaused on a workflow
with filters to specify which workflow or have it be all workflows
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S
Sid Chauhan
This would really be great!! Right now I am in a situation where my customer is not responding to an automation where they have moved 4 steps down and they have not taken a single action. If I remove them from the workflow they will get all 4 step down notifications, emails, sms and process when I re-enroll them. I wish there was a way to pause them here and coach them why it is imporitant and re-start once they complete the missed steps.
A
Alexander Falossi
Need this