New Workflow Trigger - when a Review receives a Response
C
Clifford Paulick
The recently released User Replied trigger has filter for "Message Channel" but that does not offer Reviews (or Google Reviews or Facebook Reviews)
Example use case:
If I want AI to generate a video from this review, I only want it to be triggered AFTER a review receives a response. This is because the additional context (reviewer name and comments PLUS response comments) can help create a better video.
Additionally, the video API credits aren't burned on a review that our team does not want more attention given, such as a review we dispute or we know is from someone spamming us by giving a 5-star review and then 1 week later changing their review to 1-star, since that does not trigger any notifications.
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