The Problem

When a team member personally reaches out to a lead (via SMS, WhatsApp, or call), automated sequences continue running in the background. Result? Communication overlap, confused leads, and unprofessional experience.

Our Solution

Create new workflow triggers that detect when a human team member manually initiates contact:

✅ Team Member Sent SMS

✅ Team Member Sent WhatsApp

✅ Team Member Completed Call

These triggers specifically identify human-initiated communication through the HighLevel interface (NOT automated sends via workflows/API/bulk actions).

Real-World Application

Automatically pause or remove contacts from nurture sequences the instant a team member takes personal ownership of the conversation.

Example Flow:

Team Member Manually Sends SMS → Trigger Activates → Contact Removed from Automated Sequences

Business Impact

Eliminates conflicting/redundant messages

Creates seamless transition from automation to personal touch

Saves team time (no manual sequence management)

Improves conversion rates with more coherent communication

Note: This is different from the existing "Manual Call" or "Manual SMS" actions within workflows. We need triggers that detect when these communications actually happen.