In my business, I want any call that is not answered by a person to be marked as a missed call regardless if they have left a VM Message or not. I often receive VM messages on my phone that are only of the whisper message set prior to answering the call.

We now mark incoming calls as 'Voicemail' only if a Voicemail is actually left. Changelog with details: https://ideas.gohighlevel.com/changelog/improvements-to-call-transcripts-error-handling-and-more#:~:text=Incoming%20calls%20status%20is%20more%20reliable%20now.%20Regardless%20of%20whether%20a%20Voicemail%20was%20left%20or%20not%2C%20unanswered%20incoming%20calls%20were%20marked%20as%20%27Voicemail%27.%20Now%20they%20are%20marked%20%27Voicemail%27%20only%20if%20a%20Voicemail%20is%20left

We are also having same issue. When I checekd the call status in twilio account, it was showing diffrent, In GHL if the call status is showing voicemail but in twilio it was showing "No Answer". When I talked with support they gave me this response

""This is an explanation of the devs gave for this.

"When the agent does not pick up the call or cancels the call, the status in Twilio will be no answer, canceled, etc. But in all these cases GHL plays Voicemail, so we put our status as Voicemail. Previously we also used to follow Twilio status but customers wanted us to put Voicemail. Some of the Voicemails are empty because the caller may have cut the call while Messages

(like we are unable to take call now .....) are playing."

​The current state of reporting here is a result of changes we have made in the past to work with the most common practices. I hope this brings some clarity to how these calls' reporting are determined.""

I want to vote this idea, We want the realtime call reporting for our clients, If something is built based on common practices, If it's not working fine, They should work on it to fix it.

Seems not an issue anymore?