{{message.body}} cuts off at 100 characters
planned
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Brady Bell
Currently the {{message.body}} cuts off at 100 characters! This really sucks when trying to use the tag to send a message to an AI bot. If the text is longer than 100 characters there is no way to actually use the complete message in the workflow AI
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Jon Bowerman
This is a critical need - can't really get a text response if it's going to get cutoff
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Prasoon Dadhich
planned
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Shaun Clark
Good point I’ll ask
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Philip Rochester
Shaun Clark any chance to get a big push on this?
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Brady Bell
Here is a loom showing my testing: https://www.loom.com/share/176f2f7cd383481c8b9c837f2edae64d?sid=6aadd199-6a78-4710-8f63-280a8eb6092e
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Brady Bell
I have confirmed with support, who confirmed with the devs that this is a limitation in HL.
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Philip Rochester
Brady Bell do you know if we are going to see an update on this?
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Brady Bell
Philip Rochester I doubt it, i've got a workaround. create a custom field called "Message Holder". use a workflow for customer replied and add update the field "Message Holder" with the message body field. The message body field only cuts off when you add a wait step, or move the contact to a new workflow, etc.
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Philip Rochester
Brady Bell oh right cheers, I'll give it a test