YES, Please this would help SO much! I absolutely love this newer feature (Internal Comment), but having the option to have it added via an Automation would be HUGE 😀

A simple example would be where there's a 30005 SMS Error, and the phone # needs to be cleared. See attached photos. One I did manually, and the other with the "Note" is the only way to do it right now via Automation.

You can see how much more helpful it would be if the note was in the conversation feed as an "Internal Comment", rather than a note in the side section.

It sure would be good to have the ability to add these via a workflow.

According to "Ask AI" this is possible with action "Add to Notes".

Can anyone can confirm this?

badly need this as a visual cue when an automation is triggered

As a workaround, we're using the Webhook automation to hit GHLs own API to add the internal comment. You can do this for lots of stuff that isn't directly supported via Automations.

we should merge with this https://ideas.gohighlevel.com/automations/p/internal-comment-via-automation

Clients are using this over notes.

It would also be good to add an internal comment in the conversations tab as clients are having a hard time knowing if a call is a voicemail, call drop, etc.

An internal note next the call would help.

internal comment triggered from automation would be a very powerful feature. Let's see an interesting scenario: the contact has a ticket in an external system. The ticket is closed, and it triggers a webhook to our GHL. Instead of adding a typical note , I want to add an internal note to see it in the conversation thread with this client and notify in the internal note a specific person from my team.

This would be very huge. I see a growing need for this as thing need to be communicated between teams but readily visible and not hidden in notes.