if/else conditions should run in the contact time if the automation also runs in the contact time.
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Tracey Lipnicki
If you give us the option to use time based conditions in automations then they need to operate in the SAME time as the rest of the workflow, its absolutely ridiculous to have a workflow operating in contact time but any if/else conditions within that workflow operating in a completely different timezone. Like for example if i have a condition that says only send a particular message after 8am and before 8pm, but that the account timezone is pacific and the contact timezone is eastern it could be sent at 11pm or at 5am and in both cases this is illegal and against communication regulations.
Please fix this ASAP its a big problem.
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Tracey Lipnicki
use case: i want to send an appointment reminder in the morning of an appointment, but ONLY if the appointment is after 12noon for the contact, otherwise the before appointment time reminder will run and be sufficient. however its later or evening then i want to have an extra reminder to help them show up more.