Feature Request: Critical Need for Call Outcome Visibility & Voicemail Alerts

We are currently facing a major limitation in HighLevel’s call tracking and automation.

There is no clear way to differentiate between:

Voicemails left by callers

Missed calls without voicemail

Calls where the caller connects but does not press any IVR option

This lack of visibility directly impacts our ability to respond to leads effectively and build accurate automations. From a business perspective, these are completely different scenarios and should be treated separately.

Additionally, email alerts for all voicemails are essential.

Missing a voicemail means potentially losing a lead or customer, and relying solely on manual checks is not scalable.

👉 These features are not just improvements—they are critical for:

Lead response time

Conversion optimization

Accurate reporting

Automation reliability

We strongly urge prioritizing this enhancement.