Can we get the Transcript provided when selected in workflows be separated and clean like the native one that goes out where the Agent and the User transcript text are organized separately so its cleaner and can be more presentable to the end user. Also can we be able to determine the label of the Human so it can be customized to the business vs. being labeled as bot: and can we Human to the name of the Caller and if the name of the caller is not available then label it as call vs. human.

Appreciate your time in reading this and your consideration in making this an option.