Filter "Contains Emojis"
R
Raghid (Ray) Nami
On Social Media (IG, FB), contacts could react once in a while to stories only with emojis as suggested by the platform.
These reactions are processed by GHL as messages received in the conversations.
In Automations, we might have an auto-responder activated for new messages.
But the auto-responder replying to those emojis is not really necessary and weirds out customers who do not want to receive "thanks for contacting us" auto-reply whenever they react to our stories. In fact, it could deter engagement with our accounts because they'll stop reacting to stop receiving such messages.
So it would be very important if in the workflows, if you could add a filter to the "Contact Reply" trigger on the received message.
This filter should identify whether the received message contains an emoji at a minimum.
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David De Boeck
Same here, for our company is a complete mess if chat bot reply emojis.
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FitFlow Go
It also happens to me. Such a shame, lost a client because he doesn't like the automation if we can not control to not reply to emojis. Hope soon it can be fixed. If somebody knows the way around share it here please.