Custom Wait Time
under review
A
Andrei Bucur
When adding a "Wait" action in a workflow, add the option to include a dynamic, custom wait time.
To use maybe API data or custom fields for the amount of time waited
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D
Divyam Bhadoria
marked this post as
under review
D
Divyam Bhadoria
Merged in a post:
Wait Timer Delay By Custom Field Or Value
B
Bobby Presso
This is the simplest feature I'm not sure how its been missed, wait timer (number decided by custom value or custom field value) before choosing minutes, days or hours.
D
Divyam Bhadoria
Merged in a post:
Custom fields on "WAIT" events
R
Raúl Gómez
The option of being able to have custom fields in the waiting events in automation since there are times that it depends a lot on the user's actions so that they can have personalized waits.
W
Wilky Colin
The ability to wait for a specific custom date.
D
Divyam Bhadoria
Merged in a post:
Custom Fields for Wait Steps
D
Dustin Miller
It would be great if we can define a wait step in a workflow based on a custom field.
Here's the use case: We have a customer that want's to dictate the timing of SMS messages going out in a workflow, but they are not tech savvy enough to find the workflow, edit it, etc. OR we just don't want to provide access to the entire workflow to them.
We create a form that has the 2 fields where they can add a number and time allocation (i.e. 1 + hour), that we use in the Wait Step settings so the customer can adjust the timing for the wait step in the workflow from submitting that info in a form. Voila!
Maybe there could even be a way to give wait steps in workflows a unique ID to be able to trigger these changes and map them to the correct wait step or steps if that makes it any easier.
D
Divyam Bhadoria
Merged in a post:
Wait Step Numerical Input Doesn't support Custom Values
J
James Hurst
Please see YouTube Video explainer
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Divyam Bhadoria
Hey Andrei Nilsen Seth Wixtrom,
Can you pls explain the use case in more detail pls for us. We are enhancing the current wait action and looking at ideas board for covering more use cases.
S
Seth Wixtrom
Divyam Bhadoria Use Case: Lead follow up task reminders/emails based on a date from the lead. For example, a lead/contact says "please follow up with me on Jun 1st". I save this to a custom field. To automate this currently, I have to use a Goal Event that loads the custom field, and then tie the Wait step to the Goal Event. It would be much easier to just load a custom date field from a variable picker directly inside the Wait action. I'm not sure how you would handle it if the field was empty, though.
W
Wilky Colin
Divyam Bhadoria the ability to wait for a specific custom date. Use case, if a contact submitted a form date, the wait should be able to wait for that particular date to take action. Let me know if this makes sense.
J
Johannes Meyer-Ahrens
Divyam Bhadoria
It would also be very good if you could ask subscribers in an email newsletter system whether they would rather receive information once a month or once a week.
You can save the result of the query and use this value to adjust the waiting times in the workflow
N
Nick Bergman
Another Real World use case: “Wait until X days before a custom date field.”
We need the ability to reference custom date fields (not just calendar appointments) in Wait actions, for example:
“Wait until 7 days before {{contact.event_date}}”
“Wait until {{contact.contract_renewal_date}} at 9:00 AM.”
Currently, the only options are hardcoded delays or calendar event times. But for industries like events, catering, real estate, and booking, most timelines revolve around custom date fields, not actual GHL appointments.
Feature Request: Please extend the “Wait until” action to support
“Custom Date/Time Field”
with offset and time controls (e.g., days before/after, hours, minutes).
This would let us build powerful, reusable automations (like pre-event reminders, post-delivery follow-ups, and renewals) without external tools or duplicate date math workflows.
I
Ian Molendyk
Yes, please. We need this. It would greatly simplify several reminder workflows of mine that are very long and lots of work to maintain, because I need to stagger the reminder frequency. Being able to have custom values in the wait step would mean I can loop contacts back to the initial wait step rather than continuing to branch the workflow down.
L
Liane Candice
Also add Custom Values..
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