M
Marc Böhret
In GoHighLevel, a custom field of type “Textbox List” cannot currently be selected or evaluated within the If/Else Condition action in Workflow Automations.
Problem:
Textbox List custom fields do not appear in the selection list of If/Else conditions and therefore cannot be used as decision criteria (e.g. empty / not empty, contains value X).
Expected Behavior:
Custom fields of type Textbox List should be available in If/Else conditions, for example to support:
  • is empty / is not empty
  • contains / does not contain
  • exact or partial text comparisons
Actual Behavior:
  • The Textbox List field is visible and editable on the contact record
  • The field does not appear in the If/Else Condition action
As a result, logic-based workflow control using this field is not possible
Without access to these fields in If/Else conditions, key automation logic is blocked or can only be implemented via workarounds (additional fields, tags, or duplicated data).
Proposed Solution:
  • Make Textbox List custom fields available in If/Else Conditions
  • Support at least basic operators (empty / not empty, contains)