{{appointment.start_time}} needs time zone added
K
Kathryn Palacio
Expectation: when an appointment is booked, {{appointment.start_time}} (and other similar time-related fields) for use in workflows includes the time zone so it is clear to the client when their appointment is when they receive confirmation emails and reminder/emails and texts generated through workflows, regardless of where they happen to be physically (in the time zone where they booked the appointment, in a different time zone than where they booked the appointment (i.e., the time zone of the business), etc.).
Problem: Because GHL autodetects time zone of the client when they are booking an appointment, it is causing confusion. This autodetection is using the assumption that the client will attend the appointment in the time zone in which they booked the appointment. It is not taking into account appointments that are for the physical location of the business that were booked in a different time zone. This issue has already caused problems/confusion with appointments several times.
Example: Client booked an appointment with the business (which is on Central time) while they were in the Mountain time zone. They then returned to the Central time zone when the appointment was to occur, but all of the reminders that were being sent from the workflow were for Mountain time without specifying the time zone. The client appointment was supposed to be at 2:45 pm Central, but everything they were being sent said that it was 1:45 pm Central, which thus lead to confusion.
If this is not fixed: this problem causes loss of revenue, confusion, and business reputation problems. This is unacceptable.
Also, I realize that there are a couple of other tickets that touch on this, but the acceptance criteria is less direct.
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S
Sales & Marketing
Merged in a post:
Internationalization of {{appointment.start_time}} custom value in campaign messages
B
Bela Dobos
Make the days translatable to any language and the time format to any international format so that sms and email reminders can be understandable by the recipients.
HIGHLVL-I-1447
E
Eli Ferry
Hi Kathryn, you can use this combo to achieve this result: {{appointment.only_start_time}} {{appointment.timezone}}
The only thing you have to watch out for is those who do not understand the difference between Daylight Saving Time (ex - PDT) and Standard Time (ex - PST).
It's rare, but we have had prospects book in a timezone that appears the same, such as Pacific Time. However, that location does not use Daylight Saving Time, while their hometown, also in Pacific time, does. This causes a one-hour discrepancy.
D
Dominique Lacerte
I suggest adding parameters to placeholders for controlling output in general, not just for this one: {{appointment.start_time,format="YY/MM/DD HH:MM",language="fr-FR"}}
P
Patricia Patchong
Hi! When are you gonna fix this?
B
Benoit Piette
It is a small thing that can make fast GHL international for the the front end. The dashboard doesn't need to be in other language than english.
M
Mark Cserfai
I totally agree with you Han
H
Han Bruers
Yes, this should definitely be changed. It's awesome that the Calendar Widget is multi-language, but then receiving English time confirmations, makes no sense from the "no so internationally oriented" customers.