API endpoint for calls | Voters

API endpoint for calls

Drew Hirschi

Would love to have api access to calls from Call reporting. Audio file or transcription.

June 28, 2023

Sead

You have it. Inbound/Outbound Message webhook. Type InboundCall/OutboundCall

Noah Nagel

Sead Webhooks won't allow us to retrieve historical info, and they're not yet available for private integrations

Sead Rastoder

Noah Nagel Well there is a way, but not straightforward.
Pull Messages by Conversation ID that have TYPE=TYPE_CALL and then use these id's to obtain recordings. You will have to use 2 api endpoints.
I know it's not simple and straightforward, but it is still possible.

Noah Nagel

Sead Rastoder Thanks Sead, I'll give this a try soon

Sead Rastoder

Noah Nagel 
https://highlevel.stoplight.io/docs/integrations/ab21134dad173-get-messages-by-conversation-id
https://highlevel.stoplight.io/docs/integrations/72f801089fbac-get-recording-by-message-id
So these 2 API endpoints. You're welcome, glad I could help.

Eric Chong Health Starts From Mouth

Sead Rastoderyou can get the recording but still not the transcription this way, correct?

im looking for the transcription as well through API

Sead Rastoder

Eric  Chong Health Starts From Mouth
I saw there is an endpoint for this as well, but I'm not sure about it's capabilities, because i think it depends if that feature was enabled, since, it's a Twilio feature.
Read more about it here:
https://highlevel.stoplight.io/docs/integrations/9f8e2c1696a55-get-transcription-by-message-id

Keith Fimreite

Call reporting in API please. Our clients get a ton of spam calls and they are under 10 seconds and should not be counted as Opportunities.

Alex Humble

Commenting here for visibility. Are there any plans to include this in the product roadmap? We would love to store calls in our SQL database and do some custom reports tied to other data tables in there.

Spencer Frame

Alex Humble Literally exactly what I need for my clients as well. I currently do an inbound call trigger in an automation a filter by number, then send standard data to a webhook, but the standard data doesn't show which number was called, or the name of the number. That is currently the only way I can get close to the call reporting in my own data base.

Really hope this feature gets built. They already have what it takes to build call reporting. Would love to have the webhook or api calls for that reporting.

H Zo

Alex Humble Same here, call reporting is so important specialty for custom reporting.