API endpoint for calls
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Drew Hirschi
Would love to have api access to calls from Call reporting. Audio file or transcription.
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Sead
You have it. Inbound/Outbound Message webhook. Type InboundCall/OutboundCall
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Noah Nagel
Sead Webhooks won't allow us to retrieve historical info, and they're not yet available for private integrations
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Sead Rastoder
Noah Nagel Well there is a way, but not straightforward.
Pull Messages by Conversation ID that have TYPE=TYPE_CALL and then use these id's to obtain recordings. You will have to use 2 api endpoints.
I know it's not simple and straightforward, but it is still possible.
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Noah Nagel
Sead Rastoder Thanks Sead, I'll give this a try soon
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Sead Rastoder
Noah Nagel
So these 2 API endpoints. You're welcome, glad I could help.
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Eric Chong Health Starts From Mouth
Sead Rastoderyou can get the recording but still not the transcription this way, correct?
im looking for the transcription as well through API
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Keith Fimreite
Call reporting in API please. Our clients get a ton of spam calls and they are under 10 seconds and should not be counted as Opportunities.
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Alex Humble
Commenting here for visibility. Are there any plans to include this in the product roadmap? We would love to store calls in our SQL database and do some custom reports tied to other data tables in there.