Voice AI Delay Removal
complete
P
Patrik Neuwirth
When call connects there is 4-5 second delay before voice AI starts talking. Please decrease it to seem more natural.
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Puru Bansal
complete
The fix was rolled out, Tryout the Voice AI Agent again!!!
Puru Bansal
Merged in a post:
Add Settings For Number of Rings Before Voice AI Agent Answers
N
Nat Green
During my initial testing, the voice ai agent usually doesn't answer until 6 or so rings which is too many.
Especially when someone is calling the business after hours. They may hang up before letting it ring that many times thinking that there's nobody around to answer.
Having options to answer inbound calls after 2 or 3 rings would be ideal.
Puru Bansal
Merged in a post:
Change amount of time before speaking at start of the call.
B
Bennett Black
We need to reduce the time it takes for the AI to start talking in the beginning of the call, currently it's set to like 5 seconds. This is too long, and it should be modifiable. Attached are some settings in Synthflow that let us change it.
This is literally what is keeping me still using Synthflow, paying $900/month, this setting right here. GHL voice AI is not usable until this initial latency can come down, it's annoying for customers to just sit and wait for 5 seconds, they get impatient and hang up.
Puru Bansal
This was released last week. Can you give it a try and comment here again, if the delay is substantially less now?
P
Patrik Neuwirth
Puru Bansal Yes resolved
A
Aaron DeBenedetto P
Mine is 8.5 seconds. I can't sell that. Please fix ASAP
D
Dan Doyle
Any updates on this?
C
Carpe Diem
I set up a Voice AI Agent inside the Gro3X subaccount. It's name is "Agent One". It seems that it is taking too many rings for inbound calls until the agent responds, e.g. 6-10 rings. I would like the agent to respond after 3-4 rings. Please shorten response time.
R
Ronald Dobrosielski
I did everything you said about add the message into the Whisper message and it still rings to many times. Ringing 2 or 3 times would be way better. If I call a number and it takes that long to answer I will hang up after the third ring. I get the feeling your to busy for me. So if there is a way to fix that it would be awesome.
K
Keith Walter
We figured out that if you add to the end of the Whisper message a lil note after " this call will be recorded..." (Leave that part) Add "Please hold while we transfer you to a member of our team". It gives the caller a heads up that there will be a delay and because the whisper message is now twice as long, the gap till the AI picks up gets shorter
S
Stan Shields
Keith Walter Boom! What a great work around.
K
Keith Walter
We figured out that if you add to the end of Whisper message a lil note after " this call will be recorded..." (Leave that part) Add "Please hold while we transfer you to a member of our team". It gives the caller a heads up that there will be a delay and because the whisper message is now twice as long, the gap till the AI picks up gets shorter
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