Hello GHL Team,

I would like to request a major improvement to the Voice AI outbound calling functionality in GoHighLevel.

Currently, Voice AI outbound calls can only be made to leads who have explicitly opted in. This restriction makes it difficult to use Voice AI agents for many legitimate outbound use cases such as cold outreach, sales prospecting, lead qualification, appointment setting, and market research.

Other Voice AI platforms such as Retell and Vapi allow developers to initiate outbound AI calls without requiring prior opt-in, while still leaving compliance responsibility to the user depending on their local regulations.

Requested Improvements

Remove the mandatory opt-in restriction for Voice AI outbound calls

Allow users to initiate outbound calls to any phone number.

Compliance with local laws (TCPA, GDPR, etc.) should remain the responsibility of the account owner.

Enable global outbound calling

Allow Voice AI agents to call phone numbers in any country.

Support international dialing for all regions.

Allow usage of phone numbers from multiple countries

Users should be able to purchase or connect phone numbers from different countries.

These numbers should be usable for Voice AI outbound calling.

Parity with modern Voice AI platforms

Provide outbound Voice AI flexibility similar to Retell and Vapi.

Enable scalable AI sales agents, support agents, and outreach agents.

Advanced outbound campaign controls

Bulk dialing lists

AI conversation goals (qualification, booking, surveys)

Call rate limits and compliance settings

Why This Is Important

This feature would unlock many powerful use cases for agencies and businesses using GoHighLevel, including:

AI cold calling

Lead reactivation campaigns

AI appointment setters

Global AI sales teams

Automated prospect outreach

Currently, users must rely on external platforms for these use cases, which reduces the value of the built-in Voice AI system.

Adding these capabilities would make GoHighLevel a much stronger all-in-one platform for AI-powered communication and automation.

Thank you for considering this request.

Best regards