Instead of replying with a long blob of text.
Do it more like a human, where they get broken up into shorter sentences sent as separate messages.
It's easier to read in things like SMS, Facebook Messenger, IG DMs etc...
So AI generates the full reply to the users last response, but then if a setting is toggled on the bot for "Break long replies into multiple shorter messages" it can break that up into multiple shorter messages when sending it to the contact.
eg. Instead of sending one message of
"Perfect. Here’s what I'm thinking. Let's book you a 9-minute call with Carl, our head coach. He's been building businesses for over 23 years, and I think you'd find the chat really valuable. Carl has a few slots available this week. How does, say, Thursday around 10 AM Sydney time sound? If not, I can offer some other times."
It sends it as
Message 1: Perfect.
(waits to simulate type time)
Message 2: Here's what i'm thinking...
(waits to simulate type time)
Message 3: Let's book you a 9-minute call with Carl, our head coach
(waits to simulate type time)
Message 4: He's been building businesses for over 23 years, and I think you'd find the chat really valuable.
(waits to simulate type time)
Message 5: Carl has a few slots available this week.
(waits to simulate type time)
Message 6: How does, say, Thursday around 10 AM Sydney time sound?
(waits to simulate type time)
Message 7: If not, I can offer some other times
(Waits for contacts reply)
Makes it way easier to read for the recipient. And simulates a natural chat conversation. As chat is short messages, not long messages like email.