✅ Let’s start by stating the obvious—HighLevel falls short as a functional Sales CRM, largely due to its failure to fix and improve Smart Lists, a core component of any effective sales process. The issue is so significant that users have abandoned the Contacts tab entirely and are relying on the flawed Opportunities tab instead, which we’ll address next.

✅ Contacts (Smart Lists):

There’s a longstanding bug where only five Smart Lists are visible at a time. To access more, you must use the “More” dropdown, which then replaces a visible Smart List—creating confusion and friction. A basic solution would be to make the Smart List row responsive and stretch it to 100% width, eliminating the need for dropdown limitations.

Future Fix Needed: Add folder functionality to organize Smart Lists—this is a basic expectation in any CRM.

✅ Opportunities (Smart Lists View):

This has been labeled “coming soon” for over a year. At this point, GHL should halt all other feature development until foundational CRM elements like this are functional. To use an analogy: if the engine is broken, you don’t upgrade the rims—you fix the engine. Focus on what actually drives user success, not superficial add-ons.