Regarding the AI Appointment Booking Bot when used within workflows, I use it with the WhatsApp Native Integration, currently, when a lead sends a non-text message (such as an audio or image), the bot does not respond appropriately. Instead of acknowledging the unsupported format, it simply repeats the last message in a loop (even if i write that on the instructions). This creates confusion for the lead and disrupts the flow of conversation, making appointment booking inconsistent and frustrating.

Please implement improved handling of non-text message formats (audio, images, etc.) by enabling the AI bot to:

Detect when a non-text message is received

Respond with a custom fallback message (e.g., “Sorry, I can't process images or voice notes. Please send your message as text.”)

Continue the conversation appropriately once the user sends a valid text response

This small but important improvement would drastically enhance the user experience and ensure smoother automation flows, especially on WhatsApp where audio and image sharing is common.

Thank you for your continued support and great work!