G
George Givargis
Currently, the Verified Caller ID only works for manually placed outbound calls through the Conversations screen or directly from the contact record.
However, when a call is triggered automatically via a Workflow "Call" action, the Verified Caller ID is not used – only a purchased LC number is displayed.
This is a major limitation for businesses and agencies that:
  • Want to use only one verified business number
  • Need automated call workflows to maintain a consistent, professional caller identity
  • Rely on trust and recognition from customers through known/verified numbers
Use Case:
I created a workflow to trigger an automatic callback. The call goes through, but it shows the wrong number (not the verified one), which confuses leads and reduces trust.
Feature Request:
Please allow the "Call" action in Workflows to use the Verified Caller ID – just like manual calls.
Please upvote if you need Verified Caller ID for automated workflow calls!