When setting Opportunity Value using Dynamic Values (e.g. {{payment.total_amount}}, Total Amount, or any custom values tied to Invoice/Payment), the data is not being captured correctly, even when the trigger used is Payment Received.
What was tested:
Opportunity Value → Dynamic → {{payment.total_amount}}
Total Amount
Custom values connected to Invoice/Payment
Expected behavior:
Opportunity Value should populate with the correct payment or invoice amount once the Payment Received trigger fires.
Actual behavior:
The Opportunity Value remains empty or does not reflect the correct amount.
Additional notes:
This issue was tested across multiple sub-accounts
Same behavior observed consistently
Not isolated to a single account or setup
Loom recording:
This impacts accurate revenue tracking and automation logic dependent on payment data.