Dynamic Knowledge Base Creation from Website Crawler
B
Brian Kelly
Use Case:
Provide a Voice AI demonstration tailored to a prospects business.
Steps:
In the opt-in form, include a required field for website.
Internal Actions:
Upon submission, a workflow Form Submitted trigger fires.
The first action (new) would be Create Knowledge Base, using the submitted website address as input for a Web Crawler-based Knowledge Base ("All URLs in this domain").
Given that the crawling of a website can take time, have the action "hold" until the crawling is complete (or develop a new trigger that fires when a knowledge base creation has completed) ... then automatically train on ALL crawled URLs - once again holding on this action (or develop a new trigger) until the training step is complete.
After both crawling and training are complete, release the contact to proceed to the next action (or rely on a newly developed trigger).
From here, we'll need some way to dynamically choose a purchased phone number that is already assigned to a bot, and apply the knowledgebase to said bot.
Then a SMS and/or Text can be sent to the prospect withe bot's number, telling them to call and demo it as a customer calling in (role play).
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