Display Correct Price when Customers Use Coupons for SaaS
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Ben Gallagher
It would also be pretty nice if the price post-coupon (when giving customers coupons to use for our SaaS products) was displayed in customer accounts.
I've lost business because customers were confused by seeing the full price of my SaaS plan in their billing area despite having received and used a coupon.
We can't expect customers to simply "trust us" when the system shows them an upcoming payment that doesn't match what they expect!
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Sales & Marketing
Merged in a post:
SaaS Should Show Price Customer is Paying
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Ben Gallagher
Giving discounts via coupons or simply by changing a customer's price in Stripe doesn't change the price that is displayed in their billing settings. Customers always see the full price of the SaaS plan no matter what they are actually paying for it.
The pricing shown in their account needs to reflect what they are paying, not what the default price of their plan is. Confused customers cancel!