Client Address as Appointment Location
C
Claudia Test Don't Book
Automatically pull the client’s saved address (from contact record or custom field) into the appointment location. V1 calendar has this option, but not the service calendar, as we do in-home services.
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D
Dave Garboski
We ran into this exact limitation while implementing HighLevel Voice AI for an in-home service business.
Voice AI correctly collects the customer's address and stores it on the Contact record, but it does not populate the Appointment Location field.
Interestingly, if the exact same appointment is booked through the embedded calendar on our website, the address automatically appears in the Appointment Location because the booking form contains an Address field.
This means technicians using the LeadConnector mobile app receive a new appointment notification with no service address when the appointment is booked by Voice AI.
It would be ideal if Voice AI behaved the same as the website booking widget and automatically populated Appointment Location using the collected address. At minimum, Appointment Location should be exposed to Workflows or field mapping so agencies can automate this themselves.
This would benefit every field service business using Voice AI.
N
Nathan Santana
Yes, very helpful
S
Sales & Marketing
Merged in a post:
Have appointments default location of the customer's address added to calendar appointments
R
Robert Ciepiela
When adding a customer appointment in the calendar, it should add the customer address as a default as an option. This would be very helpful in the service industry for contractors.
W
William Horsky
This has to be something that is already in GHL, How could they have this many service companies and not be able to show the service address?
M
Matt Russo
Agreed. This is much needed, especially since "Custom: {{contact.full_address}}" doesn't populate the Location before the appointment is confirmed.
A
Andy Nathan
100% need this
R
Rich Ribeiro
Yes please! Very important for us.
S
Susie Sun
Yes, very helpful