Bad Experience with Whitelabel Company: Agency Support for HighLevel.
P
Pray Nadal
Hi HighLevel team,
I'm writing to formally report a concerning and deeply disappointing experience we had with a whitelabel partner Agency Support (https://agencyownersupport.com/).
As Operations Manager for Evolve X & Wonder & Wander, I entered into this support arrangement expecting alignment, speed and technical fluency - especially as this partner was promoted via your ecosystem as a trusted layer for agencies.
Instead, what we encountered was:
- A complete mismatch in responsiveness (Zoom calls were promised, then denied in critical moments)
- Poor UI/UX understanding (issue was resolved faster by your GHL team than the paid support)
- Emotional escalation and political deflection in Slack instead of real-time resolution
- Tone policing and public shaming instead of accountability and improvement
Our experience ended with the partner publicly disparaging me as internal worker at our Agency (Evolve X) after we shared direct but fair feedback, disrupting our workflow and team morale.
This kind of behavior damages trust in the GHL platform and raises major concerns about how whitelabel partnerships are managed and vetted.
I respectfully ask that this issue be reviewed at a leadership level. I’d also like to request that Agency Support not be considered a preferred vendor for future recommendations until there’s clearer alignment on standards of support, integrity, and user experience.
Thank you,
Pray Nadal
Operations Manager | Evolve X / Wonder & Wander
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