I've never used a hosting company where the support didn't know anything about hosting.

When contacting support for any hosting issue at all, it's clear they have no idea what they are talking about and are just reading from whatever articles you have on your website.

Zero technical knowledge, zero wordpress knowledge, zero hosting knowledge. It's unacceptable to offer a service like hosting and not have specialized support that can help customers.

I'm stuck sending emails and waiting 48 hours for a useless reply most of the time.

Hire and train some people that actually understand hosting and aren't reading of a script.