Entire Website Deleted After Deleting Store
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Tammy Regis
I decided to remove the store feature of one of my sites. I went to the Store Tab and saw it there so I deleted it. That step was not intercepted with any sort of warning that the entire site would be erased forever or even a secondary measure such as entering "DELETE". All that work is gone forever with no evidence of it's existence in the Audit Logs of either the Agency or Subaccount. Very disappointing, I'm glad it was my own site and not a clients.
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Adam Baxter (Owner)
This happened to me too. I called them up and said what happened, they said they couldnt retrieve it. I said thats not good enough, got to their manager and they eventually got it back. But 100% this needs to be fixed ASAP
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Tony Aponte.
This happened to me several weeks ago...about freaked out but I reached out to support and they were able to retrieve my website. But it would be nice to make this abit easier to do.
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Tammy Regis
Tony Aponte. The support person I got was not able to recover it. :(
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Tony Aponte.
Tammy Regis oh no...I'm sorry to hear that. Yeah they definitely need to be able to have a way to restore anything deleted within the last 30 days.
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Shaun 'Sonny' Walton
sheesh. that is not cool. they need to make it clear that the store is the same as the website.
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Shaun 'Sonny' Walton
to delete the store, you'd have to hit the delete next to each store page inside the page builder. there's not delete page option for store pages outside of the page builder.