Since threaded replies aren't possible in text, I'd like to be able to create a message like this for a quick response check-in:
Message now...
Lead's Name: Sally Jones
Reply back 1 if they closed, 2 if maybe, 3 if lost.
Change that to...
Lead's Name: Sally Jones
Reply back SJ1 if they closed, SJ2 if maybe, SJ3 if lost.
Not the perfect example, but this would be awesome:
{{substr(contact.first_name,1)}}
I'm sure there are many related possibilities as well.