See Messages & Comments
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Bob Vance
It would be great if there was an inbox feature of sorts where you could see all your comments and messages from your social sites instead of having to click on each post and go to the platform. Something kind of like what is in Meta Business Suite.
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Sales & Marketing
Merged in a post:
Messages and Comments
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Bob Vance
It would be great if we could see comments and messages for social media platforms.
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Sales & Marketing
Attaching snapshot from the live build here!
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Lior Littman
Sales & Marketing are other platforms planner to be available too soon?
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Sales & Marketing
Lior Littman Yes, all other platforms are currently in progress and it will be live very soon!
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Charlie Griffith
Sales & Marketing - Is ability to respond to comments on Facebook ads (without AI) still coming?
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Alex Changho
Sales & Marketing This is great!
Does this work for comments on ads as well?
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Andrew Eastoe
Sales & Marketing this is awesome! But like others have asked, will this work for ads? Is there also a notification for new followers that we can start DM’s with?
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Sales & Marketing
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Sales & Marketing
Hey Everyone, Managing comments inside Social Planner is now live. Here is the Changelog: https://highlevel.canny.io/changelog/comment-management-in-social-planner and Helpdoc: https://help.gohighlevel.com/support/solutions/articles/155000006433-manage-comments-in-social-planner
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Bose Akadiri
Sales & Marketing thank you! the social planner link works but the helpdoc link does not.
Also, is this only available for facebook right now? In my system it's showing coming soon for all other platforms. Do you have an ETA for that?
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Sales & Marketing
Hey Bose Akadiri can you check again with this link: https://help.gohighlevel.com/support/solutions/articles/155000006433-manage-comments-in-social-planner or from this Social Planner all Helpdocs Link, you can search for Comment Management: https://help.gohighlevel.com/support/solutions/folders/48000684282 Let me know if you still cannot open the URL, will try to resolve it for you!
Also, regarding all other platforms ETA is current Quarter itself. You can see it before Christmas!
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Will Love *
Great! Will this include Manual and automation for replies to ads in FB?
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Sales & Marketing
Hi everyone,
We know this has been one of the most requested features for a while now, and truly appreciate your patience 🙏.
The unified inbox for comments and messages is already on the way. You’ll start seeing it roll out very soon than you expect.
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G J
Sales & Marketing: So will even post comments be available in the Conversations inbox, and not just DMs? Do you have a mockup of how it might look?
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Laura Timbrook
Sales & Marketing I am really hoping to be able to respond to comments from within the app and not have to log into Facebook or IG to respond to comments. I also want this to be more than an automated response. Our industry is very personal and niche so automated responses do not work.
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Julius Wiedemann
Sales & Marketing i just see that you release the first version (FB Only). looking forward to all other channels :-). Please integrate AI Text Gen in the 2nd step :-)
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Pablo Reyna
Exactly. There is a tool I previously used that had this feature and it helped build engagement, trust, and increased sales.
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Rachel Arehart
Need to be able to reply to comments in High Level without using automation!
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Team Afoofa
Hi there,
Is there any update on when this will become available?
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Frank Felix
We urgently need a feature that allows Instagram and Facebook comments to be collected in an inbox or within the content planner, and enables us to send a DM directly from there.
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