Ability to customize the Welcome email and Lost Password email | Voters

526

Ability to customize the Welcome email and Lost Password email

in progress

Jon Evans

To be able to change the welcome message and lost password message including the sender email so that it doesn't come from the do-not-reply address and so we can add any additional info we want to add in the messages.

MEMBER-I-31

May 8, 2020

Rob Calhoun

This fix needs to include the ability to send the password if they request it. As of now, it the custom field shows as blank when you send it after the first time they ever get access.

Thibault Weber

Rob Calhoun: RevEx Group please take down this note and apply it to memberships as well. Being able to resend credentials is a big plus.

RevEx Group

marked this post as

in progress

Saleh p

This! I have been going around trying to get this changed on my end, but I haven't gotten anything. Is there any updates as if they are going to be able to change the forgot password and login with secure password "from" email, and email message?

Jonas Carlström

Really need this! :)

Jeff & Michele Armstrong

YES PLEASE

Chase Crawford

It would be nice if agencies could have the option to turn off the automatic email completely so we have time to make a few adjustments to their account once it's created.
It would work like this: Customer signs up for SaaS account > SaaS account is automatically created > agency is notified but no login email is sent to the customer (we would send an email telling them to go through the training course though and notify them that their account is being set up) > then agencies would set up their account and then manually send the login email once their account is ready.
It would be nice if we could send their login details though a workflow too, like we can with the membership credentials.

Thibault Weber

I think the team needs to slow down a bit on developing a million new features, and try to focus on refining some of the ones they already have. This has been requested for ages now, and still not implemented despite being a default feature I think most would expect out of SaaS mode.

All the AI and other new features are great, but a lot of these other important ones are being left behind/pushed back. Customizability is key, so that SaaS mode really enables us to be truly white labeled.

Chase Crawford

Thibault Weber: I second this, especially because most of the new features are broken on release and not available in the SaaS Config so we're forced to give it to our users before we're ready to or before it actually works.

Dan Geyer

We really need to be able to edit this. Really helps the whole user experience. They just became a paying customer and their first experience of us is a janky email

Benjamin Rutledge

RevEx Group, we're halfway through the estimated month of "June 2023" and this still isn't marked as "in progress." Any updates here?

RevEx Group

Benjamin Rutledge: this is planned in Q3 Roadmap. You can expect it around September.

Benjamin Rutledge

RevEx Group: why did it get bumped to Q3 from the estimated Q2? This is a white label breech, a bad first impression, and has been requested for literally years now…

Spencer Donaldson

This ability is needed ASAP. My logo has white in it since we are using the dark mode theme. We can't use a different logo for the email so our branding is obscured and blends in with the standard welcome email that is sent with a white background. As an alternative allow us the ability to turn off the welcome messages and we will send our own.

→