Feedback on New Mobile POS Experience & Invoicing Workflow
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Walid Shazaman
Hi Team,
We recently tested the new mobile POS experience with our client accounts, and while we appreciate the push toward faster checkouts, the current workflow creates critical issues for established operations. Here is key feedback from our users:
Invoicing & Export Disruption: Processing checkouts strictly as Orders bypasses invoice creation entirely. Many of our clients rely on automated invoice data exports for accounting, financial reporting, and metric tracking. Order-based checkouts break these integrations.
Catalog Pollution from Keypad Entries: Entering custom amounts via the Keypad automatically saves them as new "Custom Items" in the product catalog. This clutters and pollutes the catalog over time with one-off entries.
Feature Request:
Invoice Toggle: Provide an option/setting within the POS experience to choose whether transactions complete as Orders or generate formal Invoices.
Custom Item Behavior: Keep custom keypad charges as unlisted, one-off line items on receipts rather than automatically saving them to the catalog.
Until a toggle or configurable setting is available, forcing the new POS layout disrupts live financial workflows. Please consider adding sub-account controls for these behaviors before making the new UI the global default.
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