Please eliminate this App friction
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Serghei Harin
When a member of a community downloads the mobile app and tries to log in, the first step is to choose the client portal when he tries to log in.
That is a HUGE friction. Many members of my community says they don’t understand that step. When I log in myself, sometimes it doesn’t work well.
It reduces the client satisfaction and engament a lot.
Please, eliminate that step. A client should have access to all the communities he is in, without having to choose which client portal he wants to log in.
Log In
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Sales & Marketing
Merged in a post:
Fix login page so it doesnt go to signup first
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Shane Mccormick
When you send someone to log into the client portal it sends them to a signup page first. Then the user has to click login. There should be a login page first or ability to have 2 different custom urls.
Also really need the ability to send to course page directly. It makes no sense to send to a community page that does not exit.
Also we should be able to set custom links in that nav. Like Learning go to the courses page instead of learning page.
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Shivani Gera
hi Serghei Harin you can whitelabel the client portal mobile app so user directly logs in to your client portal.
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Serghei Harin
Hi Shivani Gera, of course. I understand that. I meant for using Gokollab app it would improve the user experience a lot!