AI Booking Bot - Allow to skip right to the date selection
O
Onno Vrijburg
So in a lot of scenarios we're working on we actually want to change the messaging and outcome of the first question or two the booking bot asks. We noticed that people are a lot more prone to answer no rather than yes and we would like to have our own outcome with SMS questions (so we can craft them so a no answer is actually positive) before that but then skip the first part of the bot and just have the bot recommend dates and times to book the appointment. Also we would like to determine now many options a person gets, right now it's 4 dates and 4 times, we would like the option to configure it to only show 2 dates and 2-3 times. So at the end of the day we're asking to have more control over the Booking Bot
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S
Sales & Marketing
Merged in a post:
Eliza Booking Bot custom settings
K
Kiley Holt
Be able to customize settings for the Eliza booking bot. I only want the bot to suggest 2 dates instead of 4 options.
It would also be nice if we could add if/then workflows specific to the bot. Ie. If contact replies with something other than a date, such as a question, then pause the bot I stead of the bot sending the same message again. I would also like to be able to customize the he triggers to triggers to initiate the bot Instead of the word yes (along with the verbiage on the other messages).
Maybe this could be a separate settings page like the chat widget settings, but instead for the Eliza bot settings? Or more detailed settings within the workflow builder would work as well.
S
Sales & Marketing
Merged in a post:
Eliza Booking Bot Custom Settings
K
Kiley Holt
Be able to customize settings for the Eliza booking bot. I only want the bot to suggest 2 dates instead of 4 options.
It would also be nice if we could add if/then workflows specific to the bot. Ie. If contact replies with something other than a date, such as a question, then pause the bot I stead of the bot sending the same message again. I would also like to be able to customize the he triggers to triggers to initiate the bot Instead of the word yes (along with the verbiage on the other messages).
Maybe this could be a separate settings page like the chat widget settings, but instead for the Eliza bot settings? Or more detailed settings within the workflow builder would work as well.
L
Lisa Hines
Totally agree that we need more customization. I only have one appointment day per month. I don't want to show the next month's appointment. I also want to change the phrasing to match what my people are expecting.
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Brett Kitchen
For sure, this bot is 90% unusable without some customization
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Brian Godfrey
absolutely! This is sorely needed. The booking bot needs to let us train it to use psychology like top sales pros!