Apply Same Features For Custom SMS/Email Providers As Mailgun
under review
Q
Quinton Newman
Currently, with a custom SMS or Email provider, bulk actions do not work (i.e, from the contact page you cannot bulk send an email or SMS using a custom provider. Also, email/SMS reply triggers do not work currently for custom providers.
With the newest API update, users can bring their own Email and SMS provider (including Gmail, which has been a highly requested feature for a while), but they cannot use all of the native functions of the CRM with the custom provider because it won't recognize it.
This would be a minimally labor-intensive task that could be accomplished quickly and would greatly benefit the entire community!
C
Chris Baboch
Adding support in workflows as well (customer replied + send SMS/email) would be very helpful as well!
S
Sagar Mia
Please Please Make this happen HL Team!!
E
Ethel Magtaas
Yes, please make it happen. 🙏
J
Joel Cheney
Yes!
F
Fatima Yousafzai
Yes please!
M
Martin Towers
Adding to this. Custom SMS providers, native features like missed call txt back, review request, bulk sms, internal SMS notifications all divert back to twilio.
I’m providing a solution for the New Zealand community has twilio doesn’t do it, and I can’t provide these options.
J
Jake Dempsey
One of the big issues here is the fact that the custom conversation provider can't truly keep the GHL chat history in sync as there is no way in the API to actually insert a msg which was sent directly via the conversation provider into the GHL chat history with a contact to preserve the integrity of the conversation and keep GHL the source of truth. There is another item related to this exact issue in the backlog of items on this site.
H
Henry Gilliam [Agency]
YES. What Quinton said!
Core Platform
under review
S
Sagar Mia
Core Platform: Please Make this happen asap, Cause south asian, specially for 3rd World countries Twillo, LC is to 20x Times Costly and Numbers which is Not Native for local clients causing lots of issues and lacking the platform potential. If we could add all same features for custom SMS/EMAIL provider then we can get the full potential of this platform otherwise not. And it will open a huge scope for HL in these countries.
S
Shivam HighLevel
open
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