Content AI everywhere there is a text editor
in progress
T
Thibault Weber
I think the content AI is great and d big move in the right direction. Although I admit I was slightly disappointed to see it wasn't integrated in the text and email templates (the basic html ones under marketing>templates).
So many businesses create SMS templates to send out for marketing purposes and this is precisely what AI would be so useful for...except it's not available in those parts of GHL. Thus, I think the content AI should be placed pretty much anywhere there is a text editor for copy purposes.
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S
Sales & Marketing
Merged in a post:
Add Content AI to Conversation Inbox (Email, SMS, WhatsApp)
R
Rick Timmermans
We'd love to see Content AI integrated directly into the Conversation Inbox to assist with composing replies across Email, SMS, and WhatsApp.
Why this matters:
Saves significant time for teams managing high volumes of messages.
AI-generated suggestions for responses can improve tone, speed, and consistency.
Great for follow-ups, objection handling, support responses, or sales nudges.
Aligns with the trend of AI-assisted communication tools.
Features we'd like:
One-click AI suggestions while writing replies.
Preloaded prompt templates (e.g. "apologize professionally", "follow-up with offer", "re-engage inactive lead").
Tone customization (e.g. friendly, professional, concise).
Option to regenerate suggestions or insert partially.
Channels supported:
Email
SMS
WhatsApp (via Twilio or other integrations)
Impact:
Would significantly boost productivity, reduce response time, and enhance user experience in the unified inbox.
S
Sales & Marketing
Merged in a post:
content ai accessibility
T
Thibault Weber
make the content ai features more accessible universaly.
For example, I can't generate images anywhere other than in social planner, even though it would be useful for websites also. I think there should be an button in automations > content AI > that say something like "create content" and then users can create images or text for whatever purpose they choose.
less constraints is better.
J
Julius Wiedemann
needed, best example = google
Photo Viewer
View photos in a modal
A
Arpit Sharma
marked this post as
in progress
K
Keith Besherse
Arpit Sharma, thank you
Oliver Cleveland
Yes, alt text should be included in AI-generated photos and doodle jump.
S
Sales & Marketing
marked this post as
planned
K
Keith Besherse
Yes, AI generated images should include alt text
T
Thibault Weber
In addition to this, I think it would also be nice to condense the SMS and email editors into one area. A few clients aren't aware of the full email builder because they just go to "templates" straight away and use a simple html editor for SMS as well without noticing there is a second templates area under "emails".
Maybe have the simple html text editor as a third option alongside "Design Editor" and "Code Editor" when in the email templates section, and then add in the SMS template option in the same general area.