We'd love to see Content AI integrated directly into the Conversation Inbox to assist with composing replies across Email, SMS, and WhatsApp.

Why this matters:

Saves significant time for teams managing high volumes of messages.

AI-generated suggestions for responses can improve tone, speed, and consistency.

Great for follow-ups, objection handling, support responses, or sales nudges.

Aligns with the trend of AI-assisted communication tools.

Features we'd like:

One-click AI suggestions while writing replies.

Preloaded prompt templates (e.g. "apologize professionally", "follow-up with offer", "re-engage inactive lead").

Tone customization (e.g. friendly, professional, concise).

Option to regenerate suggestions or insert partially.

Channels supported:

Email

SMS

WhatsApp (via Twilio or other integrations)

Impact:

Would significantly boost productivity, reduce response time, and enhance user experience in the unified inbox.