improved
Chat Widget
Conversation AI
Personalize Your Chat Widgetās Contact Form Prompt
š Overview
Give your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message lets you replaceāor removeāthe default contact form prompt, so every chat starts exactly how you want it.
āļø How to Use
- Navigate: Go to Chat Widget builder ā Chat Window ā Live Chat Assigned.
- Enable: Flip on Enable Contact Form.
- Customize: Type your message into Contact Form Message. Leave this blank to jump straight to the form.
- Click Save at the top rightāyour new prompt goes live instantly!
š” Why We Built This
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On-Brand Conversations:
Speak in your own voice from the very first chat.*
Higher Engagement:
A clear, personalized prompt helps visitors know exactly what to do.*
Simplified Setup:
One toggle and one text boxāthatās it!š Resources
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Help Center Article:
TBDEnjoy your more personalized chat flowāno extra steps needed! š