šŸ” Overview
Give your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message lets you replace—or remove—the default contact form prompt, so every chat starts exactly how you want it.
āš™ļø How to Use
  1. Navigate: Go to Chat Widget builder → Chat Window → Live Chat Assigned.
  2. Enable: Flip on Enable Contact Form.
  3. Customize: Type your message into Contact Form Message. Leave this blank to jump straight to the form.
  4. Click Save at the top right—your new prompt goes live instantly!
šŸ’” Why We Built This
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On-Brand Conversations:
Speak in your own voice from the very first chat.
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Higher Engagement:
A clear, personalized prompt helps visitors know exactly what to do.
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Simplified Setup:
One toggle and one text box—that’s it!
šŸ“š Resources
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Help Center Article:
TBD
Enjoy your more personalized chat flow—no extra steps needed! šŸŽ‰