We've rewritten the guidance in the "View required fixes" modal so it matches how you registered your campaign.
What's new:
- Guidance for your setup: the most common rejection reasons now have separate guidance for campaigns set up through the Chat Widget (Quick Setup) and through Manual Setup, since the fix is in a different place for each.
- Clearer next steps: each reason explains in plain language what happened, then lists the specific actions to take.
- Know when it's not on you: some rejections are caused by something the platform generates, like the chat widget's consent wording. We'll tell you and point you to support, so you don't spend a resubmission on something you can't change.
- Exact wording where carriers require it: for reasons like privacy policy verification, the steps include the required statement.
- Notice when resubmitting won't help: for reasons like a business type mismatch, we'll tell you what needs to change first.
Previously:
The modal showed the carrier's generic guidance, written for every registration method. Chat Widget users were often asked to fix fields or consent wording they never wrote.
Why it matters:
Guidance that matches your setup helps you fix the right thing the first time and resubmit with confidence, without waiting on support.