Update call routing logic
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Mario Aldayuz
Remove forwarding of all calls to an assigned user as this negates the ability to use swap pools on a website / GMB profile / elsewhere without it automatically forwarding every call to the user. Use case: front desk should receive calls when placed to X phone number, however Y salesperson is assigned that contact and can see only their information, whereas X user is able to see all information.
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Martie Swinhoe
YES! This is such a pain point for clients - Calls will be rerouted to users who are not trained to take calls or aren't expecting them instead of the front desk number or sales rep number that's set as the main forwarding number. Can be a mess for subaccounts with several users and 1 number that all calls are supposed to be forwarded to
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Stuart Gelin
Core Platform please update this!! We need to be able to assign numbers to individual users without worrying they will ring to someone else based on who the contact is assigned to. There should be options to assign the number to any user and "Contact assigned user" should be one of the possible choices but if not chosen it would only go to the user/users the number is assigned to.
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Nick Morales
Please!
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Eric Dunn
I think this really needs to improve quickly for number pools/call tracking to be a reliable option.
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Jessie George
THIS!
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Michael DuPree
YESSSS!!!! Please