Power Dialer - Sort by Time Zone
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Nicholas Daugherty
Right now, when starting a dial session, our users have no way of knowing whether their leads are on the East Coast or West Coast.
The time difference means we do not want to accidentally call on a lead too early in the morning or too late at night.
It would be a great benefit to be able to display their "time zone" in the Power Dialer (Manual Calls) list.
And even better would be if we could sort the manual calls list by time zone, so that we call the East Coast leads first and the West Coast leads last.
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Lucas A
Current Behavior: When the Power Dialer encounters a lead that is outside the specific timezone guardrails set in the workflow, it pauses and prompts the user to "Call" or "Cancel." If the user selects "Cancel" (to respect the timezone), the entire Power Dialer session terminates, forcing the agent to restart the list from scratch.
The Issue: This workflow is broken. If I have already configured Timezone Guardrails, the system should know I do not want to call those leads. Stopping the session every time a West Coast lead appears in an East Coast morning block makes the Power Dialer inefficient and unusable for mixed lists.
Expected Behavior (Suggested Fix):
Preferred: The Dialer should automatically skip leads that do not meet the timezone criteria without prompting the user, moving instantly to the next available lead.
Alternative: If a prompt is required (mandatory), please replace "Cancel" with a "Skip" button that bypasses the current lead without ending the calling session.
But keep in mind that adding steps and buttons to a calling workflow defeats the purpose of having a power dialer (speed)
If I set up timezone settings, I should definitely not be asked if i want to respect the settings.
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Rich Warren
Please vote on this other power dialer feature request. https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/using-smartlists-for-power-dialer-instead-of-workflows
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Chris Gylseth
You can add this yourself by adding a custom field.
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Nick Daugherty
Chris Gylseth: No that won't work -- custom fields don't show up in the manual actions table
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Rj
This would be great! Even better would be the ability to set "call hrs" and if the contact's local time is outside of the call hrs skip them, but leave them queued up for the next day.
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Zach Spear
Yes, this would be hugely beneficial for us. We have 30+ users on the power dialer and we're asked about this consistently.
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Lucas A
Zach Spear have them come here and vote please! the more votes, the faster the fix