Call Scripts for Call Center / Clients or us + Ability to see them on mobile
in progress
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Ken
Since HL wants to cover the complete funnel (from the lead gen to the close), having the possibility to display Call Scripts during calls would be a giant step forward.
If you or your client are calling leads from HL or you're set up with a Call Center, imagine the impact of having scripts in HL. Those scripts could even be filled with the contact's custom fields. This would create personalized scripts to boost your sales team by 10x.
Sharing a snapshot? Share your scripts as well! A tab could be created under "Phone Calls" for this feature.
In an ideal world, there would be a trigger to assign a script to a user. If a user purchases X, responds to x, opts in from x form, assign x script for the next call.
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Dany JuegatuJuego đź’™
Usefull
Ronak Jindal
in progress
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Matan Michael
Something like this. It allows for Scripts, Intake Forms (Questionnaires), allow us to send a text from a call box, add automations, add notes, etc.
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Keith Besherse
Matan Michael, yes. The script. But also the form &/o notes modal to store comments in the database.
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Jay Martin
Can we have call reporting work as well - calls to voicemail show as answered still and workflow reporting on IVR's doesnt pull into the Call reports....
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mike jones
Custom scripts. for your agency with conditional logic. Approved app in the G H L marketplace also for 2 years now . Have a look at the photo you. can see custom. scripts, but in the tabs you have options for multiple scripts. custom email, internal chat amongst the team. More importantly, you can see total calls made how many sales are made conversion percentage Not to mention being able to see calls and queue on how many leads are in your list.
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Thomas Graziano
mike jones Wow! Nice scripting functionality. Where do I get additional information on this? I need to get this to our Tech Team. Our agents would LOVE this. Thanks in advance for a reply.
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Rich Warren
Please Vote and Check out this post on upgrading the Power Dialer capabilities: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/using-smartlists-for-power-dialer-instead-of-workflows
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Edison Lopez
I imagine we would be able to click on a button on the dialer and it would open a Lightbox with the script in it and the dialer buttons at the bottom. Here is a quick mock up I made.
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Daniel Hartzheim
Yes! This would be amazing. For clarity, your last paragraph with the example use case is really about a HL Contact, not a HL user. You might edit your text to help the dev team understand the use case better.
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Keith Besherse
Daniel Hartzheim is right Ken . I think you mean:
In an ideal world, there would be a trigger to assign a script to a contact. If a contact purchases X, responds to x, opts in from x form, assign x script for the next call.
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Shivam HighLevel
under review
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Eric Abel
Shivam HighLevel - Still reviewing?
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Will Voorhees
Shivam HighLevel When will this be in progress?
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David Frunza
1.1k and no team response?
I wanted to build a script in the notes but when I fill custom fields later they don´t get updates in the notes. Should be already in GHL imo.
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