I hate to see that this ticket has been closed. Support has been horrific. That's the precise language for it. They used to have fantastic support that really knew what they were doing and now if you get tier 1 support on the line, theyre so confused that they have to make a ticket. Once you get a ticket made, whoever picks up the ticket DOES NOT watch the looms or the info provided. I truly get the sense that no one actually looks at the account when you submit a ticket. It's been the most disappointing and honestly troubling thing of my experience over the past few years -- watching the support greatly decline in capability and care.

The support rep asking you on the call to submit them a 5 star review is pretty pathetic as well.

Is there a way to rate non-live support? Would love to be able to adequately rate that level of response and get some eyes on it.

there is no way to chat with an agent anymore. they make you zoom call which i would prefer not to do when I have a minor issue that could be solved quickly. Terrible support system.

sucks

Support is terrible; Platform has constant glitches where services that are supposed to be available are not; launch services that are not ready to be productized; no sense of product management discipline, very disappointing to have hitched my wagon for growth to these guys. I have 4 separate, open "escalated" tickets on what should be easy answers.

Yep, I have not had a single positive experience in the past few months. They are terrible, and they are about to lose me!!!!!!!

Yes, I just switched to GHL and I've been shocked how bad the chat and email support is. Chat doesn't help they seem to just want to create a ticket and then it takes a week or more for them to respond at all and then they don't really actually read or thoroughly respond to what you are asking with any detail. Other CRMs I've used have been SOOOO much better at email/chat support. Their success calls are great...not sure why the more technical support is so bad.

Yes, it has been poor lately. It's taking days to get a response and solve issues.

Yes, it's been sketchy at best. Taking sooo long. to get answers