Conditional Content In Email SMS And Web Pages
in progress
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Team BAM
Conditional content creates a huge time saving opportunity. Imagine using the same emails for two types of leads in your funnel, but the call to actions are different. Why duplicate over and over again when conditionals could be created inside the email to decide what content is displayed. Conditional content in emails, sms, landing pages, would also provide a small degree of personalization which can help in a number of ways.
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Phil Harris
I really want this to be based on Tags, that would be WAY more useful than basing it on custom fields
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Shreya Banerjee
Conditional Content is already live in Email Builder where you can set conditions based on Contact's custom fields.
Example:
If The Location is X -> Show image A
If not X -> Show image B
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Leo Herrmann
Shreya Banerjee that's right. It would be awesome if it could evaluate custom values too.
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Jodee Peevor
Shreya Banerjee Yes we know - in web pages it would be awesome - eg if a contact clicks a link from an email we send the content can be conditional based on their custom fields info like it can in emails?
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Jake Talbert
Shreya Banerjee SMS and Webpages would be nice as well. And, the conditional logic is a simple V1. I would like if we could add more than one condition.
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Kyle Bahr
Shreya Banerjee
It's missing the ability to target custom fields and custom values.
It's missing some basic features such as
- is empty
- is not empty
- contains
- is in list
- is not in list
Ideally the Conditional Logic / Visibility would share the same filtering logic that exists in Smart Views or an "If step" within a workflow.
This request could also tie into this:
B
Ben .
Any updates on this? We're almost at the end of 2025!
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Nick James
In this conditional content update can GHL also consider how we can map the default phone number used to send SMS with the area code of the contact's phone number? Right now its crazy sub account workflows need to add a if/else statement and duplicate a send SMS step just to ensure an international customer gets their txt message. This needs to be fully handled inside GHL (surely).
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Andron Ocean
Conditions based on tags are vital for this to be useful. 99% of the time I would want to check whether 1 or more tags is present.
Some additional options that would be nice to have: AND/OR switches, "is empty/not empty", "contains" operator for strings, less/greater than for numbers, "any of" options for select fields.
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Saqib Mohammed
marked this post as
in progress
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Robert Wazlavek
Please add more Conditions other than "Is" and "Is Not". We need "Contains" and "Does Not Contain" especially. We also need to have more fields than just Contact Fields. We need Opportunity Fields and Custom Values as well. Saqib Mohammed
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Nicolaos Antipas
Whats the point of this without tags? Very limited.
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Jeremy Biggs
The conditional content abilities in Email Templates is VERY limited...
Even the example provided in the email builder about Conditional sending to a Country is not possible because the 'Country' field (being a dropdown) is not avaliable as a conditional selection
In particular conditional field seletions for these objects & use cases would be super helpful to really use this powerful feature:
- Company fields: Contacts associated with a company in a speficic industry sector can then see conditional content for that industry.
- Opportunity / Estimate / Invoice emails: Contacts associated could dynamically be presented with images & text regarding that specific deal or opportunity type. This would extend powerful functions to hyper-personalise estimates which are part of the sales toolset.
Please can we add conditional login for AND / OR scenarios as well and perhaps future proof this by also including Custom Objects?
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Rebecca Gonzales
We need the ability to set conditions based on ALL fields, not just text areas. And we need more operators than "is"/"is not".
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Carl Chapman
Conditional content is need for webpages and funnels.
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