Review Request System Enhancements
in progress
W
Waira Mendoza
The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements:
- Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions.
- Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers.
- Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers.
- Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software.
- Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system.
NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab.
HIGHLVL-I-832
C
Clay Lawrence
Yes please bring back the new review added trigger! You can even lock a response via GBP to make sure you're still making the .08 on the review repsonse.
But with this we could use the message to create amazing custom reporting dashboards that track named reviews from the message.
Because right now we can't do anything with the custom dashboard regarding reviews we have to use the reputation tab that doesn't really cut it.
Track the average quality of the review etc. this would be a game changer.
Also allow for the baked in review request function for the text messages allow to add and image via custom values and a url so we can use merge tags in the images.
Thanks can't wait for this!
R
Rick Rubino.
Yes - All this, plus: Fix the "Send Review Request" feature for manually sending review requests by:
- Fix the search function for manually sending reviews. Currently, it seems to only work if you search by first name. Searching by last name or by phone number doesn't yield any results.
- allow sending review requests to any email or phone number, not just limited by contacts. This would be useful for quickly testing or just simply convenience.
C
Caleb Cody
All this! PLEASE <3
D
Dustin Miller
Would be amazing if we can add tags to Reviews like Podium does. The use case is that business owners reward their staff based on how many reviews they get. Podium even has a leaderboard and date range filter. It's pretty cool actually.
S
Shivam HighLevel
in progress
C
Caleb Cody
Shivam HighLevel Any update on this? I'm trying so hard to fully replace our agencies rep management platform with GHL but it's pretty lacking.
M
Mischa Markus
I miss the "New Review Received" Trigger too
n
nikunj Kleverish
We'd greatly appreciate the inclusion of this feature, allowing us to integrate diverse review platforms, particularly those focused on restaurants. Platforms like Zomato, Swiggy, and Trip Advisor, among others, would be incredibly valuable additions to our current client services. You can explore our current offerings at https://www.reviewgators.com/
K
Keith1 Besherse
Once we have a new review received data point we can send a thank you message for having left a review and ask if they would be willing to share the review (either by email or to social media) with their family and friends.
D
Daniel Gingerich
Gotta bump this up! I want this real bad. :)
D
Daniel Gingerich
Most important is that the "Request Review" button would become a trigger in the workflow.
Everything else is a nice-to-have compared to this one IMO.
K
Keith1 Besherse
Daniel Gingerich: Exactly!
C
Clifford Paulick
Use this: https://datashake.com/review-scraper-api
Load More
→