Subscription Center - unsubscribe options for subscribers
T
Timothy Liversage
Many bulk email platforms have a "subscription center" that people are taken to when unsubscribing. It lets the subscriber choose which campaigns to unsubscribe from, or system emails, or all.
Right now it's a very aggressive DND option which leads to a lot of unintentional unsubscribes from things they still wanted such as invoices and appointment alerts etc.
Meghan Lundy
Please make this possible! It would be so fantastic if this worked natively.
K
Karthik
Merged in a post:
Email List Subscription Management
C
Chase Crawford
We need a way for our contacts to manage their own email subscriptions in addition to being able to unsubscribe.
Most email providers have an option for this. When someone clicks the unsubscribe link, they are given the option to see what they are currently subscribed to and update their subscription preferences. They can also unsubscribe from all if desired.
We would need a way to create these lists and manage these email lists. Connecting it to smart lists might be the easiest way to do it but there might be better ways. If they are connected to smartlists, we would need a way to limit which lists are active email lists that the contact can see and subscribe or unsubscribe for.
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Marcelo Cacciagioni
We've had a TON of leads that have come in and out of our funnels that are also not getting re-engaged because they decided to step out of a campaign before - there MUST be a way to re-enroll them in when they manually submit their info again for a new campaign...
L
Linn Kloster
Abolutelys. Also, platforms like Active Campaign has a nice default feature which asks people why they're unsubscribing (multiple choice), such as "never subscribed", "no longer wish to receive emails", and if they don't answer it defaults to 'No Reason Given'. That's great information for businesses who use email campagins for marketing a lot, so would be great to have!
M
Matt Barbey
This is pretty critical
J
Jonathan Ryle
YES!! I was just about to write this.
Often times clients want to unsubscribe from "Marketing Newsletters" but still receive important emails about products or their subscriptions!!
At the moment, if they unsubscribe they get taken off everything which is a pain in the bum for them!
H
Hannah Hargreaves
This is so needed as some contacts will perhaps want to unsubscribe from general communications but still receive updates about "XYZ". Super important if you have multiple audiences/avatars as a business that have opted in for different reasons and have now changed their minds.
For example, currently, contacts are either subscribed or unsubscribed from everything. So a contact might unsubscribe from one email about one of our products they're not interested in, not realising they will no longer receive emails about the classes we're running which they ARE interested in.
A "manage subscription preferences" and an "unsubscribe from all" link would be great to add to the end of emails - particularly with the latest Google requirements just released that we need a one-click unsubscribe link.
And we need the ability to manage what subscription lists are public/private and visible to the contact - to check/uncheck - based either tag or product access or something else. We don't want a contact to have the ability to check and subscribe to an email list that is reserved for a specific group of people ie customers or staff.
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Tristan Martin
Yeah if people want to unsubscribe from 1 communication stream, they shouldn't be forced to go on DND like the GHL Unsubscribe option does as they may still want other emails lists
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Péter Jen
100% agree
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Phillip Gibbs
100% agree... this is REALLY IMPORTANT. Great suggestion and I'm at a bit of at loss as to how this doesn't have more votes!
If you at all interested in retaining subscribers and not losing them just because they didn't like a particular promo, or that weeks email theme this is a MUST VOTE FOR kinda thread.
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