Call flow features similar to CallRail

CallRail example: https://www.screencast.com/t/T3uAw9j0x 

Have the ability to create a separate call flow for every phone number.

Some items include:

1. Greeting - Play greeting to the caller -  https://www.screencast.com/t/ECJtorW4K 

2. Simulcall - Ring multiple phones at once - https://www.screencast.com/t/vv6bKYjXaCf 

3. Voicemail - if no answer, allowing specific voicemail message to play (not allow for voicemail of where the call is being forwarded to pickup) Play a specific voicemail with a robot-like voice for each phone number

4. Round Robin - Call distribution https://www.screencast.com/t/kEBGEPAYPp5A 

5. Menu Options - Have a interactive phone menu https://www.screencast.com/t/7JfHlLMAD 

6. Call Routing based on date and time - https://www.screencast.com/t/nT9cnisH3M4c 

7. Call Routing based on custom criteria and geo-routing

8.  Triggers for missed call and voicemail recording from inside HL dashboard

  • Guest
  • May 19 2019
  • Attach files
  • Guest commented
    29 Sep 10:21pm

    Call routing based on date and time is a big deal! Please make this possible. Thanks.

  • Derek Johnson commented
    16 Jul 04:14pm

    Yesssssss....

  • Matthew Miller commented
    30 Mar 08:11pm

    Caller ID feature.

    So, I can identify by sight if 323-xxx-xxxx is calling my phone I know it is from my Google Ads campaign. This can be done but you need to verify your number in Twilio but we need HL to recognize it.

  • Patrick Stephenson commented
    24 Nov, 2020 10:49pm

    This is very important. My clients like to have multiple phones ring at the same time first one to answer wins.

    Simple twilio code too. see example below.

    <?xml version="1.0" encoding="UTF-8"?>

    <Response>

    <Dial callerId="1xxx-xxx-xxxx">

    <Number>801-xxx-xxx</Number>

    <Number>385-xxx-xxx</Number>

    <Number>801-xxx-xxxx</Number>

    </Dial>

    </Response>

  • Colin MacLeod commented
    23 Nov, 2020 04:49pm

    We currently do the same via GoToConnect, which has an advanced visual routing tool. If the API were extended we could use Go High Level as our CRM and leave the phone features to other systems that already do this well.

    https://ideas.gohighlevel.com/ideas/HIGHLVL-I-2437

  • Matthew Miller commented
    20 Aug, 2020 11:57pm

    Caller ID feature.

    So, I can identify by sight if 323-xxx-xxxx is calling my phone I know it is from my Google Ads campaign. This can be done but you need to verify your number in Twilio but we need HL to recognize it.

  • Guest commented
    5 Aug, 2020 04:41pm

    For 3. Voicemail - There needs to be a way for clients to listen to voicemail recordings on the go when they are not in the desktop app. Option 1. Ideally, voicemail recordings should be available inside the HL Mobile App (in a Call Reporting list, which currently doesn't exist). Option B. Ability to insert a voicemail recording link into a Trigger Notification text message to the client so they can receive a text with a link, click on the link and listen to the voicemail recording from their phone.

  • Paul Mulligan commented
    16 Jul, 2020 10:58pm

    Sounds great

  • Admin
    Shaun Clark commented
    16 Jul, 2020 03:13am

    We have voicemail done, warm transfer drops this week, then we're on to different ring options next.

  • Matthew Miller commented
    16 Jul, 2020 01:59am

    HOw's this coming along HighLevel Peeps! ?

  • Matthew Miller commented
    15 May, 2020 03:37pm

    We had to build this in Twilio with non great results. Its clunky. I'd like it if were in HL for sure.

  • Jacob Fail commented
    15 Jan, 2020 04:13am

    Also ability to assign numbers to specific sales reps for inbound and outbound calling

  • Kim Sacchetti commented
    28 Nov, 2019 02:16am

    Lots of votes! Is this in the works?

  • Guest commented
    15 Oct, 2019 12:56pm

    Any update on this?

  • Michael Hopkins commented
    9 Oct, 2019 02:44am
  • Guest commented
    19 May, 2019 05:44pm

    Just added it to the list Stephan! Lets get this idea voted up!

  • stephan shafer commented
    19 May, 2019 05:34pm

    Please add triggers for missed call and voicemail recording from inside HL dashboard which is a built in twilio feature already.

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