GHL currently offers Deepgram and Azure in Custom transcription mode. Both are solid but fall short for multilingual deployments and domain-specific vocabulary.

🔹 ElevenLabs's Scribe covers 90+ languages at under 150ms latency, vs Deepgram's English-first focus

🔹 Keyterm prompting boosts accuracy for business names and niche terminology out of the box

🔹 Mid-conversation language switching, something neither Deepgram nor Azure handle well natively

Adding Scribe as a third option in the STT Provider dropdown would be a direct, low-lift improvement that opens GHL Voice AI to non-English markets agencies are actively trying to serve.